Quality & CERTIFICATIONS

Post-market surveillance and continuous improvement

Quality at Shaili Endoscopy is not just about meeting standards; it’s about exceeding expectations. We measure our success by the satisfaction of our customers, achieved through:

Customer satisfaction measurement: Our established post-market surveillance and vigilance systems allow us to gather feedback from customers, enabling us to continually improve our products and services.

Customer feedback integration: We value the input of our clients and partners. Customer feedback is an integral part of our quality management system, driving continuous improvements and innovations in our processes.

Corrective and preventive action (CAPA): We are committed to ongoing improvement. Our team regularly reviews and updates our procedures based on CAPA outcomes, lessons learned, and customer feedback. Continuous improvement is embedded in our culture, with staff meetings and discussions focused on identifying and implementing better practices.

Our Comprehensive Quality Assurance Program:

is built on a foundation of thorough process control, continuous monitoring, and rigorous testing. We ensure:

Material traceability and accountability from procurement through to corrective and preventive action (CAPA) and R&D. Every material used in our manufacturing process is tracked, tested, and verified for compliance with our stringent standards.

Stringent supplier management: We have established robust criteria for selecting and approving suppliers. All raw materials must meet defined specifications, supported by comprehensive test reports. This ensures that only high-quality materials are used in our production processes.

Process control and validation: We maintain strict control over every step of the manufacturing process. Regular validation of our processes ensures consistency and reliability, so that each product is manufactured using the same proven technology and methods every time.

In-house testing facilities: We conduct thorough biological and chemical testing in our in-house facilities for every product lot, ensuring that each item meets our high standards before it reaches the market.